PAYMENT
We accept payment via WorldPay. Please note that credit card companies use your billing address information in their verification process, so be sure to provide us with your correct credit card billing address information as well as your delivery address and phone number. Providing this information will help avoid delays in processing your order. If your delivery address is different from the address associated with your credit card, you should contact your credit card company directly and advise them of the alternate address. We reserve the right to verify the card billing address, or to ship only to the billing address. We do not accept COD orders.

OWNERSHIP
All goods will remain our property until full payment has been made & has cleared.

PRIVACY
Any information collected during the checkout process will be used only to fulfill your order. We never share your personal information with other businesses. Your privacy is guaranteed. Unless you request it, we will not email you anything apart from confirming your purchase.

DELIVERY
We charge for delivery based on the value of your ordered goods, and select the delivery method most appropriate to their size and weight. We email you when we have shipped your order. If the goods are delivered via courier, it helps enormously if you are able check their condition immediately upon receipt, and inform the delivery person if you believe them to be damaged.

RETURNS & REFUNDS
What you need to do if you want to return something
In order to help speed up the return process, please request a valid Returned Merchandise Authorisation (RMA) number by phone or by email.

Order Cancellation
The Consumer Protection Regulations 2000 give private customers the opportunity to cancel an order, known as a cooling off period.

If you have received goods and simply do not want them any more, or are not satisifed with your purchase for any reason, you can have full credit for the item(s) without a restocking fee, subject to the following conditions...

• The goods are returned to us in the same ‘as new’ condition as they were delivered (cost may be applied to restore them to an ‘as new’ condition).
• You inform us in writing (email, fax or post) within 7 days from receipt of product that you wish to cancel the order.
• The goods have not been made for the customers’ specification or personalised by the customer.
• You pay for the return delivery / courier costs and are responsible for the safe and undamaged return of the goods.
• Goods are returned as soon as possible from the issue date of a RMA number so a credit can be raised within 30 days.
• Goods must be resealed in their original unmarked packaging along with all original boxes, manuals, blank warranty cards, packing, accessories and manufacturer's literature.

Defective goods
If you have received damaged or defective goods, it is essential that they are returned as soon as is practicable and reasonable after the delivery date. You may request a direct replacement or a refund.

Returned goods found not to be defective may incur a £10 (+VAT) handling charge and will be returned to the customer at their cost, (return shipping + packaging costs will also be applied dependant on physical weight and condition of packaging). All physically damaged items will be rejected and returned to the customer at their cost.

Replacements
If you request a direct replacement, please allow up to 30 days before you receive your replacement goods. Note that items may be replaced by equivalents if the originals are not available.

Refunds
If you request a refund, please note that all refunds will be issued in the same form as payment was made and require 7 to 30 days to process.